Working in the recording industry can be challenging, you will find that the differing personalities of each client can sometimes create friction. It is imperative that you handle difficult clients accordingly if you want to be successful. Here are the top 5 tips on dealing with difficult clients.
1) Remain Professional: this may be the most difficult tip to pull off. Some client will speak with colorful language and raise their voice but it is important to not mirror there actions. By remaining calm and professional you will avoid additional conflict, such as legal qualms.
2) Communicate Clearly: When dealing with a difficult client things can be exacerbated by a lack of communication. If the client expects something from you on a service level but has not communicated that with you, then things can get dicey. It is best to communicate clearly and early with the client in order to understand what the client wants from you.
3) Make It Right: Sometimes mistakes by you can be the cause of the difficult client. In these situations it is important to make sure that you correct your mistakes so that you can regain the confidence of the client. Depending on how bad the mistake may be, it might necessary to give a little discount.
4) Be Fair, But Firm: If you did your part and honored your part of the deal and the client is still being difficult, stand your ground. Be firm with the client so that the bad treatment stops and you can form mutual respect.
5) Negotiate Head Room: When negotiating with clients it is important to not promise the world. What I mean by this is, be careful to not get over your head with promising too much work being done in an unrealistic time frame. Make sure you leave yourself wiggle room.
It doesn’t matter what type of work you are in, if you don’t have good people skills you may get burned. It is imperative that you keep in mind the 5 tips that I have outlined in order to have success. Now go out there and make those clients happy!